Thursday ،Jul 25, 2024، 14:08

Significant Increase in Customer Satisfaction with Products Manufactured by Helal Iran Medical Devices Co.

Significant Increase in Customer Satisfaction with Products Manufactured by Helal Iran Medical Devices Co.
According to the monitoring and analysis of customer feedback by the Quality Assurance Unit, the satisfaction level of customers with Soha 1, particularly in the dialysis set and fistula needle sections, has seen a substantial increase.

According to the report issued by the Public Relations and International Affairs Office of the Medical Procurement Organization, based on the monitoring and analysis of customer feedback conducted semi-annually by the Quality Assurance Unit across various healthcare centers, Helal Iran Medical Devices Co. has made every effort to enhance the quality and address temporary issues of its products to ensure customer satisfaction. This effort has resulted in increased satisfaction among healthcare facilities and hospitals.

The report indicates that customer satisfaction in the second half of 2023 has significantly increased compared to the first half of the year in the dialysis set and fistula needle sections.

It is worth noting that this increase in satisfaction is due to resolving certain issues with these two products by altering the formulation or raw materials used in the production of PVC granules. These changes were necessitated by the severe sanctions and their impact on PVC granule manufacturers in the second half of 2022. Thanks to the efforts of the company's experts, the follow-ups conducted, and the assistance provided to PVC manufacturers, the issue has been completely resolved.

 

May 25, 2024 13:40

Comments

Sender name is required
Email is required
Characters left: 500
Comment is required